At Regal Mart, we value customer satisfaction and stand behind the quality of our grocery, home cleaning, and tissue products. If you are not completely satisfied with your purchase, please review our refund policy below.
1. Eligibility for Returns & Refunds
We accept returns and refunds under the following conditions:
- Items must be unused, unopened, and in their original packaging.
- Return requests must be made within 7 days of receiving your order.
- Perishable grocery items are non-returnable for health and safety reasons.
- Opened or used cleaning and tissue products cannot be returned due to hygiene concerns.
2. How to Request a Refund or Return
If you meet the return conditions, follow these steps:
- Contact Us at info@regalmart@gmail.com with your order number and reason for return.
- Our team will review your request and provide return instructions if approved.
- Customers are responsible for return shipping costs unless the item was damaged or incorrect.
3. Refund Process
- Once we receive and inspect your returned item, we will process your refund within 5-7 business days to your original payment method.
- Shipping charges are non-refundable, except for returns due to our error.
4. Damaged or Incorrect Items
If you receive a damaged or incorrect product, notify us within 48 hours of delivery with photos. We will arrange for a replacement or full refund at no extra cost.
5. Non-Refundable Items
- Perishable food items
- Opened or used cleaning and tissue products
- Items returned after 7 days of delivery
6. Contact Us
For any refund-related inquiries, reach out to us:
📍 Address: 84 White St, Suite 2, Lakewood, NJ 08701-4037
📞 Phone: +1 201-609-2651
📧 Email: info@regalmart@gmail.com
Thank you for shopping at Regal Mart! We appreciate your trust and support.